Frequently Asked Questions

About Giyah's Oils

Q. What does cold pressed mean and why does it matter?

Cold pressing is a method of extracting oil without using excessive heat. This helps preserve the oil's natural composition and reduces the need for heavy processing. Many people prefer cold-pressed oils because they are closer to their natural state.

Q. Are Giyah's oils diluted with mineral oil or any carrier?

No. Giyah's oils are intended to be pure oils without mineral oil, synthetic fragrance, or unnecessary fillers. What is listed on the label should be the ingredient you receive in the bottle.

Q. How can I tell if my oil is pure after receiving it?

Purity cannot always be judged by colour, thickness, or scent alone because natural oils can vary from batch to batch. The best indicators are transparent sourcing, accurate labelling, and purchasing from a trusted supplier. If you have any concerns about your order, please contact us and we'll be happy to help.

Q. What is the difference between an essential oil and a carrier oil, and which ones does Giyah sell?

Carrier oils are oils such as castor, coconut, almond, and argan oil that can usually be applied directly to the hair or skin. Essential oils are highly concentrated plant extracts that often require dilution before use. Giyah primarily focuses on pure oils and clearly identifies each product on its label and product page.

Q. Are Giyah's oils safe for sensitive skin and scalp?

Many people with sensitive skin or scalps use natural oils without issues, but every individual is different. We recommend performing a patch test on a small area before using any product more widely. If irritation occurs, discontinue use and consult a healthcare professional if necessary.

Product-Specific Questions

Q. How long does rosemary oil take to show results on hair?

Hair growth and scalp health vary from person to person, so there is no fixed timeline. Many people use rosemary oil consistently for several weeks or months before noticing visible changes. Consistency is usually more important than frequency.

Q. Can I use rosemary oil directly on my scalp without diluting it?

That depends on the type of rosemary oil. If it is a pure essential oil, it should generally be diluted before applying to the scalp. If it is a ready-to-use rosemary-infused oil, it may be suitable for direct application. Always follow the instructions provided on the product label.

Q. Does onion oil really reduce hair fall or is it overhyped?

Some people use onion oil as part of their hair care routine and report positive results. However, hair fall can have many causes, including genetics, stress, nutrition, and health conditions. No oil can guarantee the same results for everyone.

Q. Is argan oil good for oily or acne-prone skin?

Argan oil is often considered a lighter oil compared to many alternatives and is commonly used by people with different skin types. However, skin reacts differently from person to person. If you have acne-prone skin, perform a patch test before regular use.

Q. Why is castor oil so thick and do I need to dilute it?

Castor oil naturally has a thick texture because of its unique fatty acid composition. Some people use it on its own, while others prefer mixing it with lighter oils such as coconut or almond oil for easier application. Both approaches are common.

Q. Can I use coconut oil on my face?

Some people use coconut oil as a facial moisturiser, while others find it too heavy for their skin type. If you have oily or acne-prone skin, you may wish to test it on a small area first. Skin care is highly individual, so there is no one-size-fits-all answer.

Usage and Routine Questions

Q. How many times a week should I use a hair oil?

Most people use hair oil between one and three times per week, depending on their hair type and routine. Using more oil does not necessarily lead to better results. Consistent use is usually more important than frequent use.

Q. Can I mix two Giyah oils together?

Yes, many oils can be combined as part of a personal hair or skin care routine. However, we recommend understanding the purpose of each oil before mixing them. If you are unsure, contact us for guidance.

Q. Should I apply oil before or after washing my hair?

Many people apply oil before washing their hair as a pre-wash treatment. Others use a small amount after washing to help manage dryness and frizz. The best approach often depends on your hair type and personal preference.

Q. Can I leave oil in my hair overnight?

Yes, many people leave oil in their hair overnight and wash it out the next morning. However, if you have a sensitive scalp or are trying a product for the first time, it may be better to start with a shorter application period and see how your hair responds.

Orders and Delivery

Q. Do you deliver across all of Pakistan?

We aim to deliver to customers across Pakistan through our courier partners. Delivery availability may vary in certain remote locations depending on courier coverage.

Q. How does Cash on Delivery work with Giyah?

With Cash on Delivery (COD), you pay for your order when it arrives at your doorstep. Once your order is confirmed and dispatched, the courier will collect payment at the time of delivery.

Q. What if my oil arrives damaged or I want to return it?

If your order arrives damaged or there is a problem with the product you received, please contact us as soon as possible so we can review the issue and assist you. Return and replacement requests are handled according to our Returns Policy.